We are committed to providing each customer with exceptional service. We want you to feel comfortable about transacting business with us. Due to the nature of our business and the accessibility of our products immediately upon purchase, there is a generous 30 days full refund policy, which begins on the date of purchase with most of our products with the exception of Ad Value Academy, Ad Value Inner Circle and any other product under the 'Ad Value' brand as well as any special/limited discount for all products, including the Expert Accelerator and Platinum Group memberships which have a zero refund policy.
Ad Value Academy / Insta Value Academy:
We offer a generous 14 day money back guarantee for customers who have purchased either Ad Value Academy or Insta Value Academy. Customers wishing to refund their purchase must email our support team via firstname.lastname@example.org within 14 days of their purchase date. Refund requests raised through any other means cannot be actioned until raised through an email.
Ad Value Inner Circle Monthly / Annual Subscription:
For our subscription products such as Ad Value Inner Circle we will abide by the Consumer Rights procedure of the UK, which entitle the consumer to a 14 day cooling off period from the start date of the subscription, however this right is waived as soon as the product or service purchased has been streamed or downloaded.
You can cancel your Ad Value subscription at any time from any future billing. Any cancellation request or refund request must come in through an email to our support desk- email@example.com before your next rebill is due. Cancellation requests and refund requests raised through any other means cannot be actioned until raised through an email. In addition to this, any cancellation requests received after a payment has been taken cannot be refunded.
Live Events & Workshops:
For our live events and workshops, unless stated otherwise, the 30-day refund policy applies, as long as notice of the refund is given at least 30 days prior to start date of the event/workshop. Sadly this means that tickets purchased within 30-days of the event cannot be refunded. We reserve the right to cancel and refund workshop attendees should we feel the workshop will not be right for them or their business.
Please email firstname.lastname@example.org for answers to queries.